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Shipping & Returns

Return & Replacement Policy

Returns

In our shop, your complete satisfaction is our top priority for long-term business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us by e-mail to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support and you do not have to send anything back.

Replacement

Within 30 days (from the date products were received), if you find the products you choose, you are not satisfactory in terms of color or size, it can be returned and replaced with the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. Shipping costs for the replaced products that we ship to you should also be charged to you. Before sending the items for replacement, please transfer the cost of transport supplymentary to turn back the replaced items from us first. As soon as the payment completed, we will replace the items sent from you.

Refunds

We will gladly take back or exchange any merchandise as received with original package within 30 days of purchase (From the date products were received, Please note that our shop is not responsible for the cost of return shipping.) If find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original packaging. When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. We will pay the shipping fees for the replaced products that we ship to you. (Note :. It is our professional quality control that give a final judgment on whether the quality problems are caused by personal factors or non-resistent external damage products purchased will not be repaired, replaced nor returned for free if its problems quality are caused by human factors or avoidable damage.)

Return and partial refund

Our website can not give a full refund for non-quality problems such as:

"The product does not look like the ones in your picture."
"The product is not what I imagined it to be."
"I am not satisfied with this product."

In 7 days (from the date products were received), if you require the return of the items purchased as a result of the reasons mentioned above, it is necessary to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also pay a 15% restocking fee based on the total order quantity and give you a partial refund.
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